Returns

To qualify for a return, your item must be unused, in the same condition as when you received it, and must be in its original packaging.

Damaged Product: 

At Barrel + Brine we take great care when packing our pickles and ferments for shipping. Unfortunately, we do not have control over how they are handled by our shipping companies.

If any part of your order arrives damaged or broken due to UPS shipping), please retain the package and send us a few photos for UPS damage claim purposes.

Our email address is info@barrelnbrine.com.

Once we receive the photos of the damaged item, packaging, and any relevant details, our Orders Department will assist in sending a replacement to the shipping address you provided.

To process a return, we require a receipt or proof of purchase.

Please be aware that items not in their original condition, those that are damaged or missing parts for reasons not due to our error, and items returned more than 30 days after delivery are not eligible for a return.

Refunds (if applicable) Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you whether your refund has been approved or denied. If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a few business days.

Late or Missing Refunds (if applicable) If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@barrelnbrine.com.

Sale Items (if applicable) Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@barrelnbrine.com and send your item to: 170 Grote Street, Buffalo, NY 14207

Gifts If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order sent to themselves before giving it to you, we will send a refund to the gift giver, who will be notified of the return.

Shipping To return your product, please mail it to: 170 Grote Street, Buffalo, NY 14207

Please note that you are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you can vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.